Would A Modern Woman Try This Ancient Body Art?

TIM

Cari lettori,

oggi sfutterò questa pagina per uno sfogo personale, condividendo con voi la mia ennesima disgrazia con la TIM.

Ebbene, sono caduto di nuovo nella trappola della tariffa Web Facile Recharge e questa volta mi è costata 47 Euro per 22 minuti fuori tariffa.

Purtroppo non ho potuto verificare in tempo l'ammontare of my bonus, because the server of the TIM was not "currently available".
This condition is 100% verifiable, as the server protocol, the
through their log files. I explained everything to the service and the answer was

   Dear Customer, 
> Thank you for choosing our Customer Service 
> i-119. 
> 
> With reference to your e-mail, 
> We confirm that, to carry out checks on 
> our systems, the costs 
> for navigation, made through apn 
> ibox.tim.it, there are 
> regular. (Author's note: true bonus expired at midnight, and from 00.00 
 was taking the regular price) 
> 
> Please note that you can consult the 
> 4916, free and 
> active 24 hours at 24 in order to check the expiration 
> promotion Maxxi 
> Tim Easy Web Rechage and bundle MByte 
 still> available. (Author's note: Here falls the donkey: "server not currently available"!) 
> 
> We are at your disposal for any clarification will 
> contact us at 119 
> Customer Service or send an e-mail 
 > site www.119.tim.it. 
> 
> We would like to best regards. 
> 
> Telecom Italy SpA 
> Customer Service   

From the style of the email you understand that the customer is closed out with a communication standard. There is not even the signature of an operator.

answer by adding all the data, protocol, minute by minute.

their reply:

   Dear Customer, Thank you for choosing 
 Customer Service i-119. 
 
 With reference to your e-mail, we confirm 
 as indicated in our previous communication. 
 
 
 We remain at your disposal for any clarification you can contact us at 119 
 Service Customers, or send an e-mail from the site 
 www.119.tim. 
 it. 
 We take this opportunity to greet you cordially. 
 
 Telecom Italy SpA 
 Customer Service   

At this point I give up.

I give a pseudo-mafia mentality, aiming for maximum profit in the short term, non-compliance with the customer (which in this case it cost 30 Euro per month), the non-respect for the person who is not even called by name and worthy of a personal response.

By TIM I closed. And with the TIM
me lose 30 Euros per month, will have a negative word of mouth and certainly will have a greater economic loss of my 47 Euro.

I recommend an article written by an American entrepreneur on customer service.
Read it and you will understand the abyss that exists between a civilized country and one who thinks so.

TIM UMTS